Error Message Appears When You Try to Copy with HP Director and HP OfficeJet K60xi Printer/Copier (304799)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q304799

SYMPTOMS

When you use Hewlett-Packard (HP) HP Director in conjunction with an HP OfficeJet K60xi printer/copier, you may receive the following error message when you try to invoke the Copy function:
HP OfficeJet K Series - Copy Error - An error occurred. Check the status of your HP OfficeJet.
This happens both on new installations of Windows XP and on upgrades from Windows Millennium Edition (Me).

RESOLUTION

To resolve this behavior, contact Hewlett-Packard for further information.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact the Hewlett-Packard Co., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kberrmsg kbprb kbprint KB304799
©2002 Microsoft Corporation. All rights reserved.