Winlogon Does Not Quit with Password-Protected Screen Savers (304741)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2

This article was previously published under Q304741

SYMPTOMS

If you configure your Terminal Services sessions so that idle sessions are ended (or reset) after a certain amount of time, and you use password-protected screen savers, a session does not end if the screen saver is active. Therefore, the user is not correctly logged off. This issue can cause the following problems:

Distributed File System (DFS) drives cannot be mapped again.
Roaming profiles are not unloaded or written back.

CAUSE

When the password-protected screensaver is active, Winlogon.exe reenters the screen saver after receiving the external reset event and does not run the logoff routine. Therefore, the session is "hard" reset after three minutes.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   23-Aug-2001  11:32  5.0.2195.3914    222,480  Gdi32.dll
   23-Aug-2001  11:32  5.0.2195.4195    707,856  Kernel32.dll
   25-Jun-2001  19:17  3.10.0.103        47,808  User.exe
   23-Aug-2001  11:32  5.0.2195.3914    379,664  User32.dll
   23-Aug-2001  11:32  5.0.2195.3873    367,888  Userenv.dll
   20-Aug-2001  22:31  5.0.2195.4184  1,642,160  Win32k.sys
   23-Aug-2001  11:30  5.0.2195.4229    178,960  Winlogon.exe
   23-Aug-2001  11:32  5.0.2195.4121    243,472  Winsrv.dll

WORKAROUND

To work around this problem, disable password-protected screen savers, or configure your Terminal Services sessions not to reset idle connections.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

If you experience this problem, the hotfix that is described in the following Microsoft Knowledge Base article may also be helpful:

299386 Logoff Process May Not Be Completed Because Time-Out Is Too Slow

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information on how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbSecurity kbWin2000PreSP3Fix kbWin2000sp3fix KB304741