SMART IOCTL does not work on slave hard disk (304572)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q304572

SYMPTOMS

When you use a SMART IOCTL call to an IDE hard disk that is configured as a slave to a non-smart ATAPI master device, the call may not work correctly. If you are using third-party software to monitor the health of the computer's smart hard disk and it is configured as a slave to a non-smart ATAPI device, the software may not be aware of the drive at all.

CAUSE

This problem can occur when an ATAPI device (such as a CD-ROM drive) that does not support SMART IOCTL calls is configured as a master IDE device. This is because the SMART IOCTL call references a master device TargetID in a SCSI Request Block, which is always returned as zero (0).

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size    File name
   ----------------------------------------------------
   Sep-11-2001  16:45  5.0.2195.4324  86,768  Atapi.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the following article number to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

The Microsoft Windows 95 and Windows NT SMART IOCTL API specification is available at the following Microsoft Web site:

http://www.microsoft.com/whdc/default.mspx

Modification Type:MinorLast Reviewed:11/21/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbQFE kbWin2000PreSP3Fix KB304572
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