Lsass Access Violation on Windows 2000 Domain Controllers Performing Name Translation (303918)

SYMPTOMS

When a Windows 2000-based domain controller attempts to translate certain name types, Windows may in rare instances display the following error message and then reboot:

The system process Lsass.exe terminated unexpectedly with status code -1073741819. The system will now shut down and restart.

This issue occurs when Lsass experiences an access violation as described in the following Microsoft Knowledge Base article:

220946 Symptoms That You May Experience If the Lsass.exe Process Stops

Although the domain controller may not appear to be doing any work when the problem occurs, the name translation is occurring even though it is not visible to the administrator.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date          Time   Version        Size    File name
   -------------------------------------------------------
   7/23/2001   04:55p   5.0.2195.3911   46,864   Secur32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes