Windows 2000-Based Computers May Not Recognize New Media Types (303886)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q303886

SYMPTOMS

You may be unable to use media types that were not identified before versions of Windows 2000 were released.

CAUSE

This problem occurs because the Removable Storage Manager (RSM) that is included with the initial release of Windows 2000 cannot add new media types.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later: 
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   13-Dec-2001  15:36  5.0.2195.4767  169,232  Ntmsdba.dll
   13-Dec-2001  15:36  5.0.2195.4767  400,656  Ntmssvc.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

The update that is described in this article makes RSM extensible, which allows new media types to be recognized. For example, you can allow Windows 2000-based computers to work with the StorageTek STK 9940 media type, which is a high-performance, half-inch tape cartridge that is 100-gigabytes (GB) in size and native to the computer.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbOSWin2000fix kbWin2000PreSP3Fix kbWin2000sp3fix KB303886
©2004 Microsoft Corporation. All rights reserved.