Visio2002: Error Message When You Attempt to View a Shape's Properties: An Unsupported Operation Was Attempted (303580)
The information in this article applies to:
- Microsoft Visio 2002 Professional
- Microsoft Visio Network Central
- Microsoft Visio Enterprise Network Tools
This article was previously published under Q303580 SYMPTOMS
In Microsoft Visio, when you right-click a device shape on your network diagram, and then click Properties to view its properties, you may receive the following ShapeProperties error message:
An unsupported operation was attempted.
When you click OK in response to this message, the Network Shape Properties dialog box is displayed. If you click any of the tabs in the Network Shape Properties dialog box, a blank page is displayed.
CAUSE
This behavior occurs if all of the following conditions are true, and take place in the order in which they are presented:
- You install Microsoft Visio 2000 Enterprise.
-and- - You install Microsoft Visio 2002 and choose to keep the Visio 2000 installation.
-and- - You install Microsoft Visio Enterprise Network Tools for Visio 2002, and then install the AutoDiscovery and Layout solution.
-and- - You perform a network discovery, and then use the Add Devices command in Visio 2002 to add devices to your network diagram.
-and- - You right-click a shape on your diagram, and then click Properties to view its properties.
When you run Visio Enterprise Network Tools Setup, Setup removes the Visio 2000 Enterprise version of the AutoDiscovery and Layout solution before installing the Visio Enterprise Network Tools version of the AutoDiscovery and Layout solution. The Msflxgrd.ocx file is not registered correctly during this process. As a result, when you attempt to view the properties of a shape in your network diagram, you receive the error message described in the "Symptoms" section of this article.
RESOLUTION
To work around this issue, manually register the Msflxgrd.ocx file. To do this, follow these steps:
- Quit Visio 2002 (if it is running).NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Click Start, point to Search, and then click For Files or Folders.
- In the Search for files or folders named box, type the following line, and then click Search Now.
- Make a note of the path to the file.
If you are running Microsoft Windows 98, Windows 98 Second Edition (SE), or Microsoft Windows Millennium Edition (Me), the file is located in the Windows\System folder.
If you are running Microsoft Windows NT 4.0, or Microsoft Windows 2000, the file is located in the Winnt\System32 folder.
- Click Start, and then click Run.
- In the Open box, type the following line, and then click OK
regsvr32 path\msflxgrd.ocx - Click OK in response to the "DllRegisterServer in path\Msflxgrd.ocx succeeded" message.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. REFERENCES
Each Visio Network Equipment shape has its own set of properties associated with it, such as the manufacturer and product name. You can view a shape's properties, or add and edit custom shape properties, and then use these properties to track equipment and generate reports. To view or edit a shape's properties, right-click the shape in your network diagram, and then click Properties. In the Network Shape Properties dialog box, click the tab for the property category that you want.
For more information about viewing or adding network shape properties, type network shape properties in the Ask a question box or the Answer Wizard, and then press ENTER to view the topics.
| Modification Type: | Minor | Last Reviewed: | 7/27/2006 |
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| Keywords: | kbbug kberrmsg kbpending KB303580 |
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