PIP2001: Error Message: Illegal Operation: Exception in MHPUTIL5.dll. A Required .dll File Missing, CPITOOL5.dll Not Found (303508)



The information in this article applies to:

  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Greetings 2001

This article was previously published under Q303508

SYMPTOMS

When you attempt to start any of the listed programs, you may receive an error message similar to the following:
Illegal operation: Exception in MHPUTIL5.dll. A required .dll file missing, CPITOOL5.dll not found.

CAUSE

This behavior occurs when a necessary system file, Cpitool5.dll, is missing or corrupted.

RESOLUTION

To replace the Cpitool5.dll with one from the installation CD, follow these steps:
  1. Insert Disc 1 into the CD-ROM drive, and then click No when prompted to start the program.NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

  2. Click Start, point to Find or Search, and then click For Files or Folders.
  3. In the Named box, type cpitool5.dll.
  4. In the Look in box, click the CD-ROM drive.
  5. Click Search Now or Find.

    The file should appear in the following location

    drive:\PIP\COMMON\MSSHARED\WKSHARED\CPITOOL5.DLL

    where drive is the letter of your CD-ROM drive.
  6. In the Search Results pane, right-click CPITOOL5.DLL, and then click Copy on the File menu.
  7. Click Start, click Run, and then type the following:

    C:\Program Files\Common Files\Microsoft Shared\Works Shared

  8. Click OK.
  9. On the Edit menu, click Paste.
  10. If receive the following message

    This folder already contains a file named 'CPITOOL5.DLL'.

    Would you like to replace the existing file...

    click Yes to replace the file.

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbprb KB303508