You cannot import an image with a scanner or a camera that uses the TWAIN drivers in Office XP (303409)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Excel 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q303409

SYMPTOMS

When you click Insert to insert an image into one of the Office XP programs listed at the beginning of this article, from a camera or scanner that is using the manufacturer-supplied drivers, the operation does not work, and you receive the following error message:
"An error occurred while acquiring the image"

RESOLUTION

To resolve this issue, select Custom Insert when you use a scanner or camera that uses manufacturer-supplied or TWAIN drivers to obtain an image.

After the manufacturer-supplied application starts, and you preview the picture, you must select the Return to Microsoft Word (or other Office XP application) option under File or Scan in order to quit the application and have the image inserted into Word.

MORE INFORMATION

In the Office XP programs listed at the beginning of this article, if you point to Picture on the Insert menu and then click From scanner or camera, the Insert picture from scanner or camera dialog box appears. This dialog box contains the options Insert and Custom Insert.

Insert, the default selection, is used with Windows Imaging Acquisition (WIA) drivers. The Insert button uses the Scanner and Camera Wizard to obtain the image and insert it into the Office XP program.

You must use the Custom Insert button to use the manufacturer-supplied application that corresponds to a device that uses a manufacturer-supplied or TWAIN driver.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbtshoot kberrmsg kbprb KB303409
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