XADM: "C1038AF7" Error Message Occurs When You Attempt to Reconnect a Mailbox (303311)

SYMPTOMS

When you try to reconnect to a mailbox under Microsoft Exchange 2000 Server, you may receive the following error message:

The mailbox /O=your_orga/OU=your_site/CN=RECIPIENTS/CN=username
The specified value is used by ".
Facility: Exchange System Manager
ID no: c1038af7
Exchange System Manager

When you try to reconnect to a mailbox under Microsoft Exchange Server 2003, you may receive the following error message:

The legacyexchangedn value is already being used by /O=your_orga/OU=your_site/CN=RECIPIENTS/CN=username
Facility: Exchange System Manager
ID no: c1038ad7
Exchange System Manager

CAUSE

This behavior can occur because the mailbox in this information store attempts to connect to a user object in Active Directory that has the same Simple Mail Transfer Protocol (SMTP) address as a mail-enabled contact that already exists in Active Directory.

RESOLUTION

To resolve this behavior, remove the mail-enabled contact that has same SMTP address as the mailbox that you are attempting to reconnect. To do this, perform the following steps:

Click Start, point to Programs, point to Administrative Tools, and then click Active Directory Users and Computers.
Expand the Organization name, and then click the Users folder.
Right click the mail-enabled contact displayed on the left, and then click Properties.
Click the E-mail Addresses tab and remove the appropriate SMTP address from the list.
Click OK, and THEN close Active Directory Users and Computers.

MORE INFORMATION

The behavior described in this article was discovered by attempting to recreate a mailbox named username by using the username@domain address. As a result, the "An object already exists with that SMTP address" error message was received.

After you run the Mailbox Cleanup Agent, the following event ID message is logged in the Application Event log:

Event Type: Information
Event Source: MSExchangeIS Mailbox Store
Event Category: General
Event ID: 9533
User: N/A
Computer: SERVER
Description:
The user account for username does not exist in the directory or is not enabled for Exchange mail. This mailbox will be removed from mailbox store 'First Storage Group/Mailbox Store (SERVER)' in 30 days

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

286792 XADM: NDR That Includes an "Ambiguous Recipient" Error Message Occurs When You Send a Message

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

253800 XADM: ADC May Create Duplicate Objects in Active Directory