OFF2001: Error Message: 1008:22,-36 IO Error (Bad Disk) (303214)

The information in this article applies to:

Microsoft Office 2001 for Mac

This article was previously published under Q303214

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you try to install Microsoft Office 2001 from the CD-ROM, the following error message may appear:

A disk error occurred while reading from the disk. Please contact technical support for help. 1008:22,-36 IO Error (Bad Disk)

Clicking OK ends the installation process.

CAUSE

This behavior can occur if you are using a Macintosh clone that runs FWB CD-ROM Toolkit or that has a third-party driver installed.

The last supported operating system for clones is Mac OS 8.1.

RESOLUTION

To resolve this behavior, download the latest available drivers from the FWB Web site:

http://www.fwb.com/html/cdt_upgrades.html

WORKAROUND

To work around this behavior, follow these steps:

Start the computer with Extensions turned off by holding down the SHIFT key while the computer starts, until the following message appears:
```
   Welcome to Mac OS
   Extensions Off
					
```
Locate and start the FWB tool CDT from the hard disk.
On the Toolkit menu, click Load CD-ROM drivers.
Insert the Microsoft Office 2001 CD-ROM, and then install Microsoft Office 2001 either by dragging the Microsoft Office 2001 folder from the CD-ROM onto the hard disk, or by performing a custom installation.

MORE INFORMATION

For information about how to contact the manufacturer of your CD-ROM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

REFERENCES

This article was created from Solution Object SOX001229700051 by ktaylor (originator of SO).

Modification Type:	Major	Last Reviewed:	7/25/2003
Keywords:	kb3rdparty kbHardware kbprb KB303214