PIP/Greetings: Error Message: "Invalid Page Fault"or "Exception 10H in module PIDOCOB.DLL" (302625)


The information in this article applies to:

  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Express 2002 1.0
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Photo Premium 2002, version 1.0
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing Platinum 2002 1.0
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Greetings 2001
This article was previously published under Q302625

SYMPTOMS

When you are using Microsoft Picture It! Publishing 2001 or Microsoft Greetings 2001,
PIP caused an Invalid Page Fault in module PIDOCOB.DLL.

-or-

PIP caused an exception 10H in module PIDOCOB.DLL.
When you are using Microsoft Picture It! Publishing 2002, you may receive an error message similar to the following:
PIP caused an Invalid Page fault in module PIDOCOB6.DLL

CAUSE

Microsoft Internet Explorer is damaged and needs repair.

RESOLUTION

To resolve this issue, do one of the following:

Repair the current installation of Internet Explorer, or upgrade to the latest version:
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. In the Add/Remove Programs dialog box, click Microsoft Internet Explorer in the list of currently installed programs, and then click Change/Remove. (Click Add/Remove in Microsoft Windows 95 and Microsoft Windows 98.)
  4. Click Repair Internet Explorer, and then click OK.
  5. Restart the computer.
To upgrade to Microsoft Internet Explorer 5.5, browse to the following Microsoft Web site:

http://www.microsoft.com/windows/ie/download/ie55.htm

To reinstall the corrupted file, follow these steps:

Windows 95, Windows 98, or Windows NT 4.0
  1. Click Start, point to Find, and then click Files and Folders.
  2. In the Named box, type PIDOCOB.DLL, and then click Find Now.
  3. Right-click the file name, and then click Rename to rename all of the found files.

    For example, rename the PIDOCOB.DLL file to PIDOCOB.old.
  4. Insert the Picture It! CD-ROM, run Setup, and then click Reinstall. This ensures the file is reinstalled in the correct location and the system registry is updated.
  5. Start Picture It! and try to open or save your file again.
Microsoft Windows 2000
  1. Click Start, point to Search, and then click For Files and Folders.
  2. In the Search for files or folders named box, type PIDOCOB.DLL, and then click Search Now.
  3. Right-click the file name, and then click Rename to rename all of the found files.

    For example, rename the PIDOCOB.DLL file to PIDOCOB.old.
  4. Insert the Picture It! CD-ROM, run Setup, and then click Reinstall. This ensures the file is reinstalled in the correct location and the system registry is updated.
  5. Start Picture It! and try to open or save your file again.

Update Printer Drivers

To update the drivers for your printer contact the manufacturer.

For information about how to contact about how to contact your printer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbprb KB302625
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