Error Message: Unknown Partner Error at Passport Login Server (300111)


The information in this article applies to:

  • Microsoft Passport 1.3
  • Microsoft Passport 1.4
This article was previously published under Q300111

SYMPTOMS

When you browse to the Passport Login server, you may receive the following error message:
Unknown Partner Error

CAUSE

This error occurs when the wrong version of the Partner.xml file is installed on the Web server.

RESOLUTION

  1. Check the URL at the logon page to see which Passport environment you are hitting. The list below shows the different Passport environments and their corresponding logon URLs: If the URL does not match the environment that your site is using, send e-mail to the following address and request the Partner.xml file for the environment that you are using:

    nfssup@microsoft.com

  2. When you receive the new Partner.xml file, copy it into the folder where the existing Partner.xml file is located and choose to overwrite the existing file when you are prompted. The Partner.xml file is usually located in the \WINNT\System32\MicrosoftPassport\ folder.
  3. After the Partner.xml file is replaced, you must restart the IIS service. Use the following commands at a command prompt to stop and then restart the IIS service:

    net stop iisadmin /y

    net start w3svc /y

    NOTE: In some rare cases, it may be necessary to shut down the server computer completely and restart it.
Modification Type:MajorLast Reviewed:8/3/2006
Keywords:kbinfo KB300111
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