You receive an "Error 1328. Error applying patch to file C:\program files\Microsoft Office\Winword.exe" error message when you apply a post-SR-1 client update in Office 2000 (300063)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q300063
For a Microsoft Office XP version of this article, see 315063.

SYMPTOMS

When you apply a post SR-1 update, you may receive an error message similar to the following:
Error 1328. Error applying patch to file C:\program files\Microsoft Office\Winword.exe. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.
If you turn on verbose logging for the update (patch), you find text similar to the following in the log file: 
Action 17:33:02: InstallFiles. Copying new files
MSI (c) (BD:F1): Executing op: ProgressTotal(Total=8835528,Type=0,ByteEquivalent=1)
MSI (c) (BD:F1): Executing op: SetTargetFolder(Folder=C:\Program Files\Microsoft Office\Office\)
MSI (c) (BD:F1): Executing op: SetSourceFolder(Folder=E:\OFF2K_SP2_ADMIN\PFiles\MSOffice\Office\)
MSI (c) (BD:F1): Executing op: ChangeMedia(MediaVolumeLabel=O9PRMcd01,MediaPrompt=Please insert the disk: Microsoft Office 2000 SR-1 Premium,MediaCabinet=E:\OFF2K_SP2_ADMIN\OFFICE1.CAB,BytesPerTick=32768,CopierType=1,,)
MSI (c) (BD:F1): Executing op: FileCopy(SourceName=WINWORD.EXE,DestName=WINWORD.EXE,Attributes=9217,FileSize=8814644,Version=9.0.0.5302,Language=0,InstallMode=58982400,PerTick=32768,IsCompressed=0,,VerifyMedia=1,,VitalPatches=15,PatchHeaders=BinaryData)
MSI (c) (BD:F1): File: C:\Program Files\Microsoft Office\Office\WINWORD.EXE;  Overwrite;  Existing file is a lower version
InstallFiles: Copying file: WINWORD.EXE (8814644bytes) to C:\Program Files\Microsoft Office\Office\ 
MSI (c) (BD:F1): Note: 1: 2318 2: C:\Program Files\Microsoft Office\Office\WINWORD.EXE
NOTE: To create a verbose log file for a post SR-1 client update, use a command line similar to the following

path\patch file /c:"ohotfix9.exe /v"

where path is the full path to the download, and patch file is the download file name.

NOTE: The relevant line in the log file is the line for SetSourceFolder. The preceding log file text indicates a path to an administrative installation.

CAUSE

This error message appears if all of the following items are true:
  • You are using a network client workstation that installed Office from an administrative installation.
  • The Office administrative installation has been updated beyond the SR-1 level, for example, to SP-2.
  • You are applying a post SR-1 client update to the network client workstation.
Any post SR-1 client update requires that you have an SR-1 source location available for updating the client workstation. Because the administrative installation was already updated to a level beyond SR-1 (for example, SP-2), the versions of the files on the administrative installation are later than those expected by the post SR-1 updates.

RESOLUTION

To resolve this problem, do not apply a client update to a workstation that installed Office from a network administrative installation. Instead, update the administrative installation with the administrative version of the update, and then update the network client workstation by using the command line appropriate for the update.

MORE INFORMATION

For every post Office 2000 SR-1 update, there is a client version and an administrative version. If your client workstations installed Office from an administrative installation of Office, you should download and install the administrative version of the update from the Microsoft Office 2000 Resource Kit. For more information, browse to the following Microsoft Web site:

http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm

After you apply the administrative version of the update to the Office administrative installation, you then update each client workstation by running a Windows Installer command line at the workstation. For example, the command line for the Word 2000 SR-1a RTF Security Update is

msiexec /i admin path\Data1.msi REINSTALL=WORDFiles REINSTALLMODE=vomus

where admin path is the path to your Office administrative installation.
Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbtshoot kbUpdate kbsetup kberrmsg kbprb kbpubtypekc kbmsccsearch KB300063
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