ENT2001: Address Book and Messages Are Missing When You Open Entourage (299939)


The information in this article applies to:

  • Microsoft Entourage 2001 for Mac
This article was previously published under Q299939

SYMPTOMS

When you open Entourage, your e-mail messages, your address book entries, or both may be missing.

CAUSE

This issue can occur if the original Office 2001 Identities folder is no longer in its default path.

RESOLUTION

To resolve this issue, return the Office 2001 Identities folder to its original path:
  1. Close Entourage, and then use the Sherlock or Find File utility to search the hard disk drive for the Office 2001 Identities folder. The default path is

    Macintosh HD:Documents:Microsoft User Data:Office 2001 Identities

    If the Office 2001 Identities folder has been moved from the default path, Entourage automatically creates a new, blank Office 2001 folder.
  2. Delete the new folder from the default path, move the original folder back to the default path, and then reopen Entourage.
  3. On the File menu, click Switch Identity, and then look in the Identity box to see whether Entourage has created a new identity. If a new identity is present, delete that identity before you attempt to synchronize any information.
Modification Type:MajorLast Reviewed:6/20/2001
Keywords:kbenv kbprb KB299939
©2002 Microsoft Corporation. All rights reserved.