OL2000: Error Message: Unable to Communicate with Outlook's OLE Automation Interface (299936)
The information in this article applies to:
This article was previously published under Q299936 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you perform a synchronization between a Palm handheld device and Outlook 2000, you may receive the following error message:
Unable to communicate with Outlook's OLE Automation interface.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this issue, remove Outlook, and then reinstall it:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs, and then remove Outlook.
- Search for the following files, and then rename them if they exist:
- Mapi*.dll
- Mapi*.exe
- Mapi*.ini
- Mapi*.inf
- Outl*.dll
- Outl*.exe
- Outl*.ini
- Ems*.*
- Extend.dat
- Outcmd.dat
- Frmcache.dat
- Start Registry Editor (Regedt32.exe).
- Locate and delete the following keys in the registry:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange
- HKEY_LOCAL_MACHINE\Software\Microsoft\Schedule+
- HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
- HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
- Quit Registry Editor.
- Restart the computer, close all background programs, and then reinstall Outlook.
| Modification Type: | Major | Last Reviewed: | 9/29/2003 |
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| Keywords: | kberrmsg kbprb KB299936 |
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