Unable to Install FTP Folders When You Install Internet Explorer 6 (299893)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
  • Microsoft Internet Explorer version 6 for Windows 2000
This article was previously published under Q299893

SYMPTOMS

In Internet Explorer 6 Setup, a message is displayed in the Component Options dialog box that states that the Internet Explorer Browsing Enhancements option "adds Graphical FTP Helper." However, the graphical file transfer protocol (FTP) Helper (also known as FTP Folders, Web-Based FTP, or Folder View for FTP sites) is not installed or updated by Internet Explorer 6 Setup.

CAUSE

This problem occurs because the description of the Internet Explorer Browsing Enhancements option during Setup incorrectly states that the Graphical FTP Helper is installed. By design, Internet Explorer 6 does not install or update the Graphical FTP Helper (the Msieftp.dll file). The Internet Explorer Browsing Enhancements option in Internet Explorer 6 only installs support for font embedding and the Identity Manager (for use with Outlook Express Identities) on Microsoft Windows 98, Microsoft Windows 98 Second Edition, Microsoft Windows Millennium Edition (Me), and Microsoft Windows NT 4.0.

WORKAROUND

To work around this problem, if you are running Windows 98 or Windows NT 4.0, you can install the Graphical FTP Helper by installing the Internet Explorer Browsing Enhancements option with Internet Explorer version 5.x, or upgrade your operating system to Windows 98 Second Edition, Windows Me, or Microsoft Windows 2000.

If you are running Windows 98 Second Edition, Windows Me, or Windows 2000, the Graphical FTP Helper is already installed.

For additional information about installing FTP Folders in Internet Explorer 5.x, click the article number below to view the article in the Microsoft Knowledge Base:

217888 How to Install and Use FTP Folders

NOTE: If you have already installed Internet Explorer 6 on Windows 98 or Windows NT 4.0, you must remove it before you install the Internet Explorer Browsing Enhancements option with Internet Explorer 5.x.

For additional information about removing Internet Explorer 6, click the article number below to view the article in the Microsoft Knowledge Base:

293907 How to Uninstall Internet Explorer 6.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Because Internet Explorer 6 installs only the core browser, scripting, and Outlook Express 6 files on Windows 2000, the Install Minimal, or customize your browser option is not available during installation. Therefore, the Component Options dialog box is not available for you to select the Internet Explorer Browsing Enhancements option on Windows 2000.

The Graphical FTP Helper is installed when you install the following Microsoft products:
  • Internet Explorer 5.x
  • Windows 98 Second Edition
  • Windows Me
  • Windows 2000
Modification Type:MinorLast Reviewed:1/16/2006
Keywords:kbdocerr kbenv kbprb KB299893
©2004 Microsoft Corporation. All rights reserved.