Access Violation Occurs and SMTP E-mail Processing Stops (299892)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q299892

SYMPTOMS

While the Simple Mail Transfer Protocol (SMTP) is processing e-mail messages, the following access violation may occur and the e-mail processes may stop: 
remote /c pride debug

CDB: access violation
eax=00000000 ebx=00000007 ecx=00000010 edx=00c1eb88 esi=00000010 edi=677ed438
eip=67822dd2 esp=03e3fb7c ebp=00000000 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00010246
SMTPSVC!CEventBaseDispatcher__CETDataList__Find+28:
67822dd2 f3a6 rep cmpsb ds:00000010=?? es:677ed438=a3
0:068> kb [Local 11:57 AM]
ChildEBP RetAddr Args to Child
03e3fb88 6782775b 677ed438 00000000 00c1eb80 SMTPSVC!CEventBaseDispatcher__CETDataList__Find+0x28
03e3fba4 67826f57 00c1eb80 677ed438 00000000 SMTPSVC!CStoreDispatcher__Dispatcher+0x34
03e3fbc4 6782879b 00c42ef8 677ed438 0000000e SMTPSVC!CStoreDispatcher__OnEvent+0x5f
03e3fbfc 677f3766 0000000e 03e3fc48 677f27d6 SMTPSVC!CSMTPSeoMgr__HrTriggerServerEvent+0x85
03e3fc08 677f27d6 0000000e 03e3fc48 02dde5da SMTPSVC!SMTP_SERVER_INSTANCE__TriggerServerEvent+0x13
03e3fc14 02dde5da 00c2744c 0000000e 03e3fc48 SMTPSVC!CSMTPServer__TriggerServerEvent+0x1b
03e3fc6c 02dde009 00000000 681cebd9 00c3adb4 phatq!CSearchRequestBlock__HrTriggerSortQueryResult+0xea
03e3fcb0 02dddec4 00000000 03d34a20 02fc54b0 phatq!CSearchRequestBlock__CompleteSearchBlock+0x89
03e3fcf4 67829399 00000000 00c6f45c 00000000 phatq!CSearchRequestBlock__HrSendQueryCompletion+0xe4
03e3fd08 678278c5 00000000 02e264cc 00c6f448 SMTPSVC!CStoreDispatcher__CMailTransportCatSendQueryParams__CallCompletion+
0xf
03e3fd24 6782799f 00c1eb80 00c6f448 00000001 SMTPSVC!CStoreDispatcher__Dispatcher+0x19e
03e3fd38 02de1d8d 00c1eba0 00000000 00c6f428 SMTPSVC!CStoreDispatcher__Notify+0x81
03e3fd94 02dddd44 01457330 00c6f45c 00000000 phatq!CICategorizerAsyncContextIMP__CompleteQuery+0x2fd
03e3fde0 02dd2656 00c6f45c 00000000 00000000 phatq!CSearchRequestBlock__LDAPCompletion+0xf4
03e3fe78 02dd6b52 01457958 0330c9e8 00000000 phatq!CLdapConnection__CallCompletion+0x426
03e3fea8 02dcf3d0 01457958 0330c9e8 00000000 phatq!CCfgConnection__CallCompletion+0xa2
03e3ff54 02dcf842 0330c9e8 00000000 03e3ffac phatq!CLdapConnection__ProcessAsyncResult+0x570
03e3ffb4 77e92a66 02fcad00 02e264cc 00000000 phatq!LdapCompletionThread+0x1b2
03e3ffec 00000000 02dcf690 02fcad00 00000000 KERNEL32!BaseThreadStart+0x52

CAUSE

This behavior can occur as a result of stress in the SMTP service. Stress can occur when the Resvc and Smtpsvc services stop and start or when you use Clntsmtp.exe to send batches of random SMTP files to the local server.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

> The English version of this fix should have the following file attributes or later:
   Date         Time    Version         Size     File name
   -------------------------------------------------------
   30-May-2001  18:08   5.0.2195.3651   234,768  Seo.dll
   30-May-2001  18:06                   148,004  Seo.sym

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbSysAdmin kbWin2000PreSP3Fix kbWin2000sp3fix KB299892
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