OL2002: A Web-based Account Is Not Imported from Outlook Express 5 During Setup (299856)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q299856

SYMPTOMS

During a first run of Outlook 2002, you receive a prompt to import from Microsoft Outlook Express 5. A functional Web-based e-mail account (for example, a Hotmail account) is the only account that is configured in Outlook Express 5. If you select the option to import, and complete the wizard again, the Web-based e-mail account is missing from Outlook 2002.

WORKAROUND

To work around this problem, reconfigure your Hypertext Transfer Protocol (HTTP) e-mail account manually.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to configure HTTP e-mail accounts, click the article number below to view the article in the Microsoft Knowledge Base:

Q287424 OL2002: How to Configure Outlook 2002 with Hotmail

Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbbug KB299856
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