Train Simulator: Known Sound Issues (299745)

RESOLUTION

Method 1: Update Sound Card Drivers

To resolve this issue, install the latest drivers. You can obtain updated drivers from either your computer manufacturer or your sound card manufacturer. For information about how to contact either you computer or sound card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

Determine the Model of Your Sound Card

To identify the manufacturer and model of your sound adapter, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. If you have a Microsoft Windows 95-based or a Microsoft Windows 98-based computer, click the Device Manager tab.
   
   If you are using a Microsoft Windows 2000-based or a Microsoft Windows XP-based computer, click the Hardware tab, and then click Device Manager.
4. Expand the Sound, Video and Game Controllers Adapters folder.
5. Under the Sound, Video and Game Controllers folder, note the manufacturer and model of your sound card driver, and then click OK.

Determine The Version Number of Sound Driver

To determine the version number of the sound driver installed on your computer, use the DirectX Diagnostic Tool. To do this, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type dxdiag, and then click OK.
3. Click the Sound tab.
4. Under Drivers, note the version number on the Version line.
5. When you have noted the version numbers for all of the sound card` installed on your computer, click Exit.

For additional information about the DirectX Diagnostic Tool, click the following article number to view the article in the Microsoft Knowledge Base: After you update your drivers, use the Microsoft Train Simulator Troubleshooter to reprofile your sound card and drivers. For information about how to do this, see "Method 2".

Method 2: Reprofile The Sound Card Drivers

1. Quit Train Simulator.
2. Click Start, point to Programs, point to Microsoft Games, point to Train Simulator, and then click Train Simulator Troubleshooter.
3. Click Change Video Driver.
4. Quit Train Simulator Troubleshooter.
5. Start Train Simulator.

Note When you click Change Video Driver, your computer reprofiles all hardware including sound card drivers.

For additional information about Train Simulator Troubleshooter, click the following article number to view the article in the Microsoft Knowledge Base: If the issue continues to occur, to work around this issue, reduce the sound playback quality.

Method 3: Reduce the Sound Playback Quality

1. Click Start, and then click Run.
2. In the Open box, type dxdiag, and then click OK.
3. Click the Sound tab.
4. Under DirectX Features, move the Hardware Sound Acceleration Level slider all the way to the left (the No acceleration setting).
5. Click Exit.
6. Start Train Simulator.