OL2002: You Receive an Error Message When You Resend Internet E-mail Messages (299696)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q299696

SYMPTOMS

If you try to resend an e-mail message that has all the following conditions
  • You sent the original e-mail message with a Post Office Protocol version 3 (POP3), an Internet Message Access Protocol (IMAP), or a Microsoft Hotmail account.

    -and-
  • Outlook 2002 is running on a Microsoft Exchange server that is configured in the e-mail profile.

    -and-
  • The default delivery location is your Exchange server mailbox.
you receive the following error message:
You do not have the permission to send the message on behalf of the specified user.

CAUSE

This problem occurs because the e-mail address of the sending account is listed as the originator of the e-mail message. When you try to resend the e-mail message, the Exchange server checks the e-mail address of the originator of the e-mail message, and it verifies if you have delegated permissions to resend the e-mail message.

If the e-mail address of the originator of the e-mail message is from an Internet account, it does not appear in the Exchange Global Address List. Because this e-mail address does not appear in the Exchange Global Address List, the Exchange server assumes that permissions have not been delegated, and it does not permit the e-mail message to be resent.

WORKAROUND

To work around this problem, follow these steps:
  1. Open the e-mail message that you want to resend from the Sent Items folder.
  2. On the Actions menu, click Resend This Message.
  3. On the View menu, click From Field.
  4. Click, and then delete the information that appears in the From box located above the To box in the e-mail message.
  5. Click Send.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbpending kberrmsg kbbug KB299696
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