Convert.exe Tool Causes Desktop Shortcuts to Prompt for the Administrator Password (299671)

The information in this article applies to:

Microsoft Windows NT Workstation 4.0

This article was previously published under Q299671

SYMPTOMS

After a partition has been converted to NTFS from FAT by using the Convert.exe utility, users that are not administrators and try to start a program by using a desktop shortcut are prompted for the administrator password, and then receive the following error message:

Incorrect password or unknown user name for \\computer name\C$

CAUSE

This problem can occur because desktop shortcuts that were created before a partition has been converted by using the Convert.exe tool do not work.

RESOLUTION

To work around this problem, delete the desktop shortcuts that do now work, and then recreate them as needed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If you provide the administrator password when you are prompted to do so, the program starts normally. However, if the computer is rebooted or the secure connection is broken, the problem reoccurs.

For additional information about related issues, click the article number below to view the article in the Microsoft Knowledge Base:

171363 Enter Network Password Error Running Office Programs

Modification Type:	Major	Last Reviewed:	8/6/2002
Keywords:	kbprb kbui KB299671