OFF2000: Office Shortcut Bar Icons Are Displayed as Question Marks (299612)


The information in this article applies to:

  • Microsoft Office 2000
This article was previously published under Q299612
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

In Microsoft Office 2000, the Office Shortcut Bar icons may be displayed as question marks (the generic icon) instead of as the expected icons.

NOTE:This behavior applies primarily to newly created shortcuts. The default shortcuts may be displayed as the correct icons.

CAUSE

This behavior can occur if you have the OnStream DI-30 digital tape backup installed on your system.

RESOLUTION

To resolve this issue, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. In the Add/Remove Programs Properties list, click OnStream DI-30, and then click Add/Remove.
  4. Click Uninstall to remove OnStream DI-30.

    NOTE: If the icons are still not displayed as expected, right-click a blank area of the Office Shortcut Bar, and then click Refresh.

MORE INFORMATION

For more information about current revisions of this software, browse to the following OnStream Web site:

http://www.onstreamdata.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbprb KB299612
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