Crashdump Does Not Work on a Computer with More Than 4 Gigabytes of Memory (299515)

The information in this article applies to:

Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Datacenter Server SP2

This article was previously published under Q299515

SYMPTOMS

When you use the /PAE switch in the Boot.ini file in your computer that has more than 4 gigabytes (GB) or memory, your computer may not generate a memory dump file.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date          Time     Version        Size    File name
   ----------------------------------------------------------
   May 21, 2001  11:23am  5.0.2195.3627  14,192  Diskdump.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbenv kbfix kbOSWin2000fix kbWin2000PreSP3Fix kbWin2000sp3fix KB299515