OLEXP: Error Message Cites Error Number 0x80004005 When You Try to Receive E-mail (299496)


The information in this article applies to:

  • Microsoft Outlook Express 4.01 for Windows 98 SP 1
  • Microsoft Outlook Express 4.01 for Windows 98 SP 2
This article was previously published under Q299496
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you attempt to receive an e-mail message in Outlook Express, the following error message may appear:
An unknown error has occurred. Account: account name, Server: server name, Protocol: POP3, Port:110, Secure(SSL): No, Error Number: 0x80004005

CAUSE

This behavior can occur because of a corrupted .mbx file, typically the Inbox.

RESOLUTION

To resolve this behavior, rename the affected .mbx file, and then restart Outlook Express:
  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type Inbox.mbx .
  3. In the Look in box, click your primary hard disk (usually drive C), and then click Find Now.
  4. Right-click the Inbox.mbx file that appears, and then click Rename.
  5. Type Inbox.old, and then click OK.
  6. Restart Outlook Express.
Modification Type:MajorLast Reviewed:10/2/2002
Keywords:kberrmsg kbnetwork kbprb KB299496
©2002 Microsoft Corporation. All rights reserved.