Problems Playing Back Content in Media Player 7.1 (299449)


The information in this article applies to:

  • Microsoft Windows Media Player 7.1
This article was previously published under Q299449

SUMMARY

With the release of Windows Media Player 7.1, Microsoft has been made aware of several playback problems within the player. Most users who report this issue receive the following error message:
No such interface supported. (0x80004002)

MORE INFORMATION

In most of these cases, the problem is that an illegal collection of files that are claimed to be a beta version of Windows Media Player 8 is installed on the user's computer. As of the publishing of this article, Microsoft has not developed or released such a package. Microsoft has taken legal action to have this unauthorized software removed from offending Web sites.

Customers should be wary about installing software from unknown origins. It can lead to system instability, viruses, and many other potential problems.

Microsoft is actively looking towards a resolution to the issue described in this article. For more information regarding a fix, continue to check the Windows Media home page, located at the following Microsoft Web site:

Windows Media home page
http://www.microsoft.com/windowsmedia

Modification Type:MajorLast Reviewed:8/29/2001
Keywords:kbinfo KB299449
©2002 Microsoft Corporation. All rights reserved.