OL2002: The Web-based (Hotmail) Address Book Is Not Available in Outlook (299440)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q299440

SYMPTOMS

After you configure an HTTP (Hotmail) account in Outlook 2002 and you add entries in the Web-based Hotmail Address Book, you cannot use Outlook 2002 to access those contacts that are stored in your Hotmail Address Book.

CAUSE

This behavior occurs because Outlook 2002 does not support access to Hotmail address books.

WORKAROUND

To work around this behavior, manually enter the addresses from the Hotmail address book to the Outlook Contacts.

For more information about creating Outlook Contacts, click Microsoft Outlook Help on the Help menu, type create a contact in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbprb KB299440
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