XCCC: You May Not Be Able to Open the First Attachment in Certain Multimedia Messages (299438)

The information in this article applies to:

Microsoft Exchange 2000 Server

This article was previously published under Q299438

SYMPTOMS

When you compose a new Outlook rich-text message (MAPI) in Microsoft Outlook 2000 with the information store set to the server and the Exchange 2000 multimedia extension installed, if you do the following things (in the order that they are listed)

Insert a file.
Insert an embedded object (OLE).
Record a multimedia message.
Insert another file.
Send the message.

when the recipient attempts to open the first attachment, the recipient may receive the following error message:

Operation Failed

CAUSE

This problem can occur if the Outlook cache gets out of synchronization with the Exchange 2000 server.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

WORKAROUND

To work around this problem, start with a Hypertext Markup Language (HTML) rich-text message instead of an Outlook rich-text message.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Modification Type:	Minor	Last Reviewed:	4/25/2005
Keywords:	kbbug kberrmsg kbExchange2000SP1Fix kbfix KB299438