Event ID 2 with "XLR Cannot Connect to Active Directory" Error Occurs After You Change the IP address (299395)

The information in this article applies to:

Microsoft Mobile Information 2001 Server

This article was previously published under Q299395

SYMPTOMS

After you change the Internet protocol (IP) address of your Mobile Information Server computer, the following event ID message may be logged in the event log:

Event ID: 2
Source: MobiInfo
Category: None
Description:
XLR cannot connect to Active Directory. Make sure your domain controller is accessible.

CAUSE

This issue can occur if a site name is not available for this computer.

RESOLUTION

Tp resolve this issue, define a subnet for the site:

Start the Active Directory Sites and Services snap-in.
Click to expand the Sites container.
Right-click the Subnet container, click New, and then click Subnet.
Type the subnet address and mask. This setting is automatically translated into a subnet name in the following format:
network/bits-masked

MORE INFORMATION

The following Outlook Mobile Access error message is returned to the device until you define a site name:

Error 500

Modification Type:	Minor	Last Reviewed:	4/25/2005
Keywords:	kbprb KB299395