You receive a _ins5576 error message when you are installing ActiveSync (299393)

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

If you install ActiveSync on your computer, when the InstallShield Wizard is between 99 percent and 100 percent complete, you may receive the following error message:

_ins5576 has caused an error in <unknown>

If you click Details, you may receive the following error message (where xxxx:xxxxxxxx is a memory register):

_ins5576 has caused an invalid page fault in module <unknown> at xxxx:xxxxxxxx

CAUSE

This issue may occur while InstallShield is checking TCP/IP connectivity if the Microsoft Internet Explorer add-on from New.net is installed. By using this add-on, you can gain access to domain extensions that are exclusive to New.net users.

If you install the add-on, you change the contents of the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2

The installation also alters the Domain Name System (DNS) search order to make new domain name extensions such as .tech, .game, and .travel accessible. For a complete list, see the following New.net Web site:

http://www.new.net

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The installation also installs the Newdotnet2_90.dll file in the Windows folder, and adds a RUNDLL statement in the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

The Newdotnet2_90.dll file works in conjunction with DNS to provide connectivity to the .name sites that New.net allows.

This problem only occurs if New.net Client version 2.90 (released May 3, 2001) third-party product is installed on your computer. The problem was fixed in New.net Client version 2.91, which was released on May 30, 2001. This problem does not occur with any version of the New.net Client that was released on or after May 30, 2001.

RESOLUTION

To resolve this problem, update your version of New.net Client. To update New.net Client, visit the following New.net Web site, and then click the Enable Your Browser to see New.net domains link in the upper right corner of the page:

http://www.new.net

Alternatively, you may remove the New.net Client by visiting the following Web site and then following the removal instructions that are listed:

http://www.newdotnet.com

MORE INFORMATION

Note This article does not apply to computers that are running Windows NT 4.0. If the _ins5576 error is occurring during ActiveSync install on a computer that is running Windows NT 4.0, click the following article number to view the article in the Microsoft Knowledge Base:

268454 Problem installing ActiveSync 3.1 with Windows NT 4.0 SP6a and Office 2000 SR-1a

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Note This article does not apply to ActiveSync 4.0. ActiveSync 4.0 uses Windows Installer as the installation engine. ActiveSync 3.x uses InstallShield as the installation engine.