Some Internet Explorer Files Are Listed as Not Present in the System Information Tool (298988)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
  • Microsoft Internet Explorer 5.01 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.01 for Windows 2000 SP 2
  • Microsoft Internet Explorer version 6 for Windows 2000
This article was previously published under Q298988

SYMPTOMS

When you run the System Information tool (Msinfo32.exe), some Internet Explorer files are listed in the display pane as "File not present". Also, "Not available" is displayed for the version, size, and date under File Versions in the Internet Explorer branch. These files include: Enhsig.dll, Iemigrat.dll, Msoss.dll, Rsasig.dll, Shdoc401.dll, Wsock.vxd, and Wsock32n.dll.

CAUSE

This problem can occur because these files are not installed in Windows 2000. Therefore, they are listed as not present in the System Information tool.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Internet Explorer version 5.01 and later includes a new extension (Ieinfo5.ocx) for the System Information utility (Msinfo32.exe). This new extension adds the relevant technical information about Internet Explorer to the System Information tool.

To view the information that is provided by this new extension:
  1. Click Start, click Run, type: msinfo32.exe, and then click OK.
  2. After the Msinfo32.exe tool opens, double-click the Internet Explorer branch to expand it.
Internet Explorer 5.01 and later does not install the Msinfo32.exe tool. The extension (Ieinfo5.ocx) is installed and registered, but the information that it provides can be viewed only on computers that have the Msinfo32.exe tool installed. The operating systems that include this tool are: Microsoft Windows 98, Microsoft Windows 98 Second Edition, Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, and computers that have Microsoft Office 2000 or later installed.
Modification Type:MinorLast Reviewed:1/16/2006
Keywords:kbenv kbprb KB298988
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