You receive the "OUTLOOK caused an invalid page fault in module MS09.DLL" error message when you open a shortcut from the hard disk drive in Outlook 2002 (297067)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q297067
For a Microsoft Outlook 2000 version of this article, see 303179.

SYMPTOMS

When you attempt to open a shortcut from the hard disk when Microsoft Outlook is running, you may receive the following error message:
OUTLOOK caused an invalid page fault in module MS09.DLL

CAUSE

The exact cause of this behavior is unknown and has not been reproduced by Microsoft.

RESOLUTION

To resolve this behavior, search for and delete the Outcmd.dat, Extend.dat, and the Views.dat files. To do this:
  1. Click Start, point to Search, and then click For Files and Folders.
  2. In the Search for files or folders named box, type outcmd.dat, and then click Search Now.
  3. Right-click the file that appears in the box, and then click Delete.
  4. Repeat the previous steps to search for and delete both the Extend.dat and Views.dat files.
  5. Restart Outlook.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbopenfile kberrmsg kbprb KB297067
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