XIMS: Downloaded Message Body and Header Are Empty (296869)

The information in this article applies to:

Microsoft Exchange 2000 Server

This article was previously published under Q296869

SYMPTOMS

If a Post Office Protocol version 3 (POP3) or Internet Message Access Protocol, Version 4rev1 (IMAP4) client (for example, Outlook Express) connects to a front-end Exchange 2000 server, the body or header (or both) of some messages that are downloaded by using IMAP4 or POP3 connections may be empty. Outlook Express generates the following error messages:

Message could not be displayed

Outlook Express encountered an unexpected problem while displaying this message

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: IMAP

File name	Version
Imap4fe.dll	6.0.4419.01

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Modification Type:	Minor	Last Reviewed:	6/5/2003
Keywords:	kbbug kberrmsg kbExchange2000preSP1fix kbfix kbQFE KB296869