Items Remain After You Uninstall Microsoft Operations Manager 2000 (295825)


The information in this article applies to:

  • Microsoft Operations Manager 2000
This article was previously published under Q295825
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you uninstall Microsoft Operations Manager (MOM) 2000, the uninstallation process may leave traces of MOM on your computer.

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this problem after you uninstall MOM 2000:
  1. In SQL Enterprise Manager, open Servername\Databases\OnePoint, right-click the OnePoint database, and then click Delete.
  2. Delete the installation folder, for example, if MOM 2000 was installed to D:\Program Files\Operations Manager, delete the Operations Manager folder.
  3. Use Regedt32.exe to delete the following registry keys:

    HKEY_LOCAL_MACHINE\Software\Mission Critical Software
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\OnePoint

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When you uninstall MOM 2000 from a computer, the following parts of the original installation may not be removed:
  • The OnePoint database is not deleted by SQL, and its files are not deleted.
  • The installation path is not removed.
  • The following registry keys:

    HKEY_LOCAL_MACHINE\Software\Mission Critical Software
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\OnePoint

Modification Type:MinorLast Reviewed:6/13/2005
Keywords:kbbug kbenv kbsetup kbui KB295825
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