OL98: Outlook Sends HTML Messages to the Internet When You Use an Exchange 2000 Mailbox (295438)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q295438

SYMPTOMS

If you try to send a message in text format (either in plain text format or in Microsoft Outlook Rich Text format) to the Internet in Outlook 98, the message is sent in Hypertext Markup Language (HTML) format if the following conditions are true:
  • If there are two information services, both the Microsoft Exchange Server and the Internet E-Mail service, in the property page.
  • If you have the Microsoft Exchange 2000 mailbox option enabled in the property page.
  • If the order of the information services are as follows in the property page:
    1. Internet E-Mail service
    2. Microsoft Exchange Transport
    3. Microsoft Exchange Remote Transport

CAUSE

This problem occurs because Outlook 98 does not send a message with the correct format if the message has been stored in the Exchange mailbox with the PR_BODY_HTML property.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese-language version of this fix should have the following file attributes or later:
  Date        Time   Version        Size    File name 
   -------------------------------------------------------------
   11-Jun-2001 12:44  4.71.2651.0    71,104  Outlmime.dll

WORKAROUND

Use one of the following methods to work around this problem:
  • Use the Microsoft Exchange Transport to send a message to the Internet. -or-

  • Use a personal folders (.pst) file as a default store.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbbug kbfix KB295438
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