Unable to Obtain a Lease from SonicWALL DHCP Server on a Windows XP-Based Computer (295319)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q295319

SYMPTOMS

On a Windows XP-based computer, you are unable to obtain a lease from a SonicWALL product that has a DHCP server.

CAUSE

This behavior occurs due to an incompatibility issue with the earlier versions of the BIOS of the SonicWALL products. A network trace shows that the DHCP server sending a negative acknowledgment (NACK) in response to the DHCP request.

RESOLUTION

To resolve this behavior, upgrade the firmware on the SonicWALL product to the latest version.

STATUS

This behavior is by design.

MORE INFORMATION

In a network trace of the DHCP packets, you see the following sequence:

   Discover  (From client)
   Offer     (From Server)
   Request   (From client)
   NACK      (From server)

In a successful trace, you see the following sequence:

   Discover
   Offer
   Request
   ACK

Modification Type:	Minor	Last Reviewed:	1/13/2006
Keywords:	kbHardware kbnetwork kbprb KB295319