You receive an error message when you open from or save to a domain Dfs in Office 2000 (294687)


The information in this article applies to:

  • Microsoft Office 2000 Developer
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Standard
This article was previously published under Q294687
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you enter a UNC path to a distributed file system (Dfs) share where the domain name is different from the network basic input/output system (NetBIOS) name, you receive an error message similar to the following:
You do not have access to the folder '\\Dfs domain name'. See your administrator for access to this folder.
Or, you receive the following error message:
'\\domainname' could not be found. Check the spelling of the file name, and verify that the file location is correct. If you are trying to open the file from your list of most recently used files on the File menu, make sure that the file has not been renamed, moved, or deleted.
Note In this error message, domainname is the NetBIOS domain name.

CAUSE

The NetBIOS name of the domain is different from the Domain Name System (DNS) name.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 How to obtain the latest Office 2000 service pack

After you install the latest service pack, you must add and set a registry value as described in the "More Information" section of this article.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time      Size    File name
   ------------------------------------------------------
   14-Jul-2001  02:19  4,028,572  Mso9_admin.msp (Admin)
   13-Jul-2001  22:30  1,948,212  Mso9.msp       (Client)
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   13-Jul-2001  15:33  9.0.0.5512   5,595,185  Mso9.dll

WORKAROUND

To work around this problem, map a network drive directly to \\Dfs domain name\share name.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

MORE INFORMATION

New registry value required

To activate the hotfix for this issue, you must add and set a registry value. You can use the file 3307on.reg to set this value, or you can set the value manually. To do this manually, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Start Registry Editor (Regedit.exe).
  2. Locate and select the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common

  3. On the Edit menu, point to New, click DWORD Value, and then type AlternateParseDisplayNameMethod as the value name. Press ENTER.
  4. Double-click the value name.
  5. In the Value data box, type 1 and then click OK.
  6. Quit Registry Editor.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kberrmsg kbfix KB294687
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