OAER: Word Quits Unexpectedly If "Track Changes" Is Turned On and You Drag a Text Box Anchor (294658)


The information in this article applies to:

  • Microsoft Office XP Application Error Report
  • Microsoft Word 2002
This article was previously published under Q294658

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.

Error Signature

This article addresses a problem that can have the following error signature: 
App Name      App Version   Module Name   Module Version   Offset
--------------------------------------------------------------------------
Winword.exe   10.0.2627.0   Mso.dll       10.0.2625.0      00263290

SYMPTOMS

When you move a text box by dragging the text box anchor symbol to a new line, you may receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the error message that is listed at the beginning of this article.

CAUSE

Word may quit unexpectedly if the all of the following conditions are true:
  • Track Changes on the Tools menu is turned on.
  • Show/Hide formatting marks on the Formatting toolbar is turned on.
  • You insert a text box at the end of a line.
  • You drag the text box anchor to another line.

WORKAROUND

To work around this problem, move the text box by clicking and dragging it. Do not click and drag the text box anchor symbol.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbbug kbdta kberrmsg kbgrpMOSE kbInvalidPageFault kbOfficeWatson kbProd2Web KB294658
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