Error messages when you install an Office product or start Word (292448)

RESOLUTION

To avoid this problem, set the Clip Gallery feature to Run from My Computer when you install Office.

If Office is already installed with the Clip Gallery feature set to Run from Network, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click Add/Remove Programs.
3. In the Add/Remove Programs dialog box, click Microsoft Office 2000, and then click Change (on Microsoft Windows 2000) or click Add/Remove (on Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or Microsoft Windows NT 4.0).
4. In the Office Maintenance Mode dialog box, click Add or Remove Features.
5. Expand Office Tools, click the down arrow next to Clip Gallery, and then click Run from My Computer. Click Update Now.

If the preceding method does not correct the problem, use one of the following methods.

Method 1

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Import the ODBC registry keys from a working system into this system's registry, and then reinstall Office. To do this, follow these steps:

1. Locate a working system that is similar to or a duplicate of this system.
2. Run Regedit.exe, locate the ODBC keys, and then use the export option to back up the following keys to a floppy disk:

   HKEY_LOCAL_MACHINE\Software\ODBC
   HKEY_CURRENT_USER\Software\ODBC

   Select the ODBC key, click Registry, click Export registry key, select a location in the Save To box, give the key a name, and then click Save.
3. On the system that is causing problems, repeat step 2, and then export a copy of both ODBC keys to the desktop.
4. Insert the floppy disk that contains copies of the working ODBC keys into the system that is causing problems.
5. Double-click each *.reg file that you copied. Click Yes when you are prompted to import this key into the registry.
6. Restart the system, and then run Office Setup. Click Repair Office, and then click either Reinstall Office or Detect and Repair Errors in My Office Installation.

Method 2

Reinstall Windows into a new folder. Do not reinstall Windows over itself, because this is a registry error and will be propagated to the same installation.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: