OL2002: Recipient Can't See Changes to Message or Post Form (291412)

SYMPTOMS

You customize a mail message or post form, but when another person receives and opens the form, the form is not in the same format as when it was designed.

NOTE: All of the concepts in this article also apply to post forms, but this article will refer only to message forms for simplicity.

CAUSE

Outlook mail message forms have two sets of form pages that can be customized. These are known as Compose pages and Read pages. Changes made to a Compose page, which is available by default when opening the form for customization, are viewable only when the sender opens the form to compose the message. Changes to the Compose page are not viewable by the recipient who opens the message to read it.

RESOLUTION

Use either of the following methods to resolve the problem:

Disable the Separate Read Page option for that form page so that the same page is viewed when in Compose or Read mode. To do this when the form is in design mode, on the Form menu, click to clear the Separate Read Layout check box.

-or-
In addition to changing a Compose page when designing a form, also make corresponding changes to the Read page. For example, if you add a field to the Compose page, add the same field to the Read page of the form. To do this when the form is in design mode, on the Forms Design toolbar click Edit Read Page. The Read page is now available for editing. Any changes made on this page are viewable by the recipient.

MORE INFORMATION

The default pages of the mail message have separate Compose and Read pages enabled. This is not enabled by default on the other form pages. If you wish to have a separate Compose and Read page for pages other than the first, you must click on the page tab, click the Form menu, and then click Separate Read Layout.

REFERENCES

For additional information about available resources and answersto commonly asked questions about Microsoft Outlook solutions, click the article number below to view the article in the Microsoft Knowledge Base:

287530 OL2002: Questions About Custom Forms and Outlook Solutions