Cannot use the Insert Address button to insert Outlook Business address in Word (290980)


The information in this article applies to:

  • Microsoft Office Word 2003
  • Microsoft Word 2002
This article was previously published under Q290980
For a Microsoft Word 97 version of this article, see 166648.
For a Microsoft Word 2000 version of this article, see 211553.

SYMPTOMS

In Microsoft Outlook 2002, you can set the mailing address to Business, Home, or Other. If you set the Home or Other address with the This is the mailing address setting, you cannot use the Insert Address button to insert the Business address in Microsoft Office Word 2003 or in Microsoft Word 2002.

WORKAROUND

In Outlook, follow these steps to change the designation of the This is the mailing address setting to Business:
  1. Start or switch to Outlook, and then click Contacts on the Outlook Shortcuts bar.
  2. Double-click a name, and then click the General tab.
  3. Click the drop-down button to select the Address Type setting.

    You should see the three choices of Business, Home, and Other. Click Business.
  4. Click This is the mailing address.
  5. Click Save and Close.
  6. Minimize or quit Outlook.
  7. In Word, click the Insert Address button.
  8. In the Select Name dialog box, click the down arrow next to Show Names from the, and then click Contacts (under the Outlook Address Book item).
  9. Select the name that you want to use, click the Mailing button, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The Insert Address button can be accessed by any of the following methods.

Method 1

On the Tools menu, point to Letters and Mailings, and then click Envelopes and Labels.

Method 2

On the Tools menu, point to Letters and Mailings, click Letter Wizard, and then click the Recipient Info tab.

Method 3

Place the Insert Address command or button on a toolbar.

For additional information about adding the Insert Address button to a toolbar, click the following article number to view the article in the Microsoft Knowledge Base:

214219 How to add the Insert Address button to a toolbar


For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

212345 How to modify the layout of an Address Book entry in Word 2000

211935 Error message: "Word could not insert the address"

211424 Matching AddressLayout fields to Outlook Contact fields

Modification Type:MajorLast Reviewed:3/23/2006
Keywords:kbbug kbinterop kbnofix kbusage KB290980
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