OFFXP: Error Message When You Use Quick View: Could Not View <File Name>, the Viewer Returned an Unknown Error (290118)

RESOLUTION

To resolve this behavior, use either of the following methods.

Method 1: Save the File in a Different Format

Microsoft Excel 2002

Save the file in the "Microsoft Excel 97-2002 & 5.0/95 Workbook" format. Microsoft Quick View can preview Microsoft Excel workbooks that you save in this format. To save the file, follow these steps:

1. Open the file in Microsoft Excel 2002.
2. On the File menu, click Save As.
3. In the Save As dialog box, click Microsoft Excel 97-2002 & 5.0/95 Workbook in the Save as type list.
4. Type a new name in the File name box.
5. Click Save and then close the file.

NOTE: When you save a Microsoft Excel 2002 workbook in the "Microsoft Excel 97-2002 & 5.0/95 Workbook" format, you may encounter problems if you open and save the document in earlier versions of Microsoft Excel (for example, some features are not supported in earlier versions of Microsoft Excel).

Microsoft PowerPoint 2002

Save the file in the "PowerPoint 4.0 (*.ppt)" or "PowerPoint 97-2002 & 95 Presentation" format. Microsoft Quick View can preview Microsoft PowerPoint presentations that you save in this format. To save the file, follow these steps:

1. Open the file in Microsoft PowerPoint 2002.
2. On the File menu, click Save As.
3. In the Save As dialog box, click PowerPoint 4.0 in the Save as type list.
4. Type a new name in the File name box.
5. Click Save and then close the file.

If you save in "PowerPoint 97-2002 & 95 Presentation" format, you may receive the error message "There is no viewer capable of viewing files". If you receive this error message, use the PowerPoint 4.0 format or use Method 2.

Microsoft Word 2002

Save the file in the "Word 97-2002 & 6.0/95 RTF" format. Microsoft Quick View can preview Microsoft Word documents that you save in this format. To save the file, follow these steps:

1. Open the file in Microsoft Word 2002.
2. On the File menu, click Save As.
3. In the Save As dialog box, click Word 97-2002 & 6.0/95 - RTF in the Save as type list.
4. Type a new name in the File name box.
5. Click Save and then close the file.

Method 2: Use "Open File for Editing" in Quick View

If you use Quick View to open a file that was created in any of the Microsoft Office programs listed at the beginning of this article, and you do not see any data in the document, click Open File for Editing on the File menu. This command starts the Microsoft Office program in which the file was created (if it is not running), and opens the file just as if you had opened it directly in that program.