Offline Files Tab Is Missing from the Folder Options Dialog Box in Windows Explorer and My Computer (288135)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q288135

SYMPTOMS

When you try to configure your Windows 2000 Server-based computer to use offline files, the Offline Files tab may be missing. To view this tab, click Folder Options on the Tools menu in Windows Explorer or My Computer.

CAUSE

This issue occurs if Windows 2000 Terminal Services is installed and enabled on the computer. You cannot enable the Offline Files feature on a Windows 2000 Server-based computer that is running Terminal Services.

WORKAROUND

To work around this issue, remove Terminal Services from the computer:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs, and then click Add/Remove Windows Components to start the Windows Components Wizard.
  3. In the Components List box, click to clear the Terminal Services check box, and then click Next.
  4. Follow the instructions on the screen to remove Terminal Services from the computer.

MORE INFORMATION

For additional information about a related topic, click the following article number to view the article in the Microsoft Knowledge Base:

242195 Windows 2000 Terminal Services Does Not Support Outlook Offline Storage

Modification Type:MajorLast Reviewed:3/27/2003
Keywords:kbui kbprb KB288135
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