SYMPTOMS
Microsoft Metadirectory Services (MMS) excludes the user's request and the following error is logged in the Zscript.log file (when it is run at a higher logging level):
5528-EXCLUDED[00]: CN=Tom Eberl,cn=Recipients,ou=accounting,ou=Users,dc=microsoft,dc=com
RESOLUTION
To resolve this behavior, examine your Exclusion rules or ensure that the parent node is not a disconnector.
Typically, Exclusion rules are defined with a message number. Examine your Exclusion rules for a rule that is not defined.
For additional information about Exclusion rules, how to view them, and how to troubleshoot Exclusion rule issues, click the article number below
to view the article in the Microsoft Knowledge Base:
259059 Management Agent Exclusions in Metadirectory Services
If the error is not caused by an Exclusion rule, verify that the parent node is not a disconnector.
If the parent node is not a disconnector, view all attributes on the parent connector space object and ensure that the parent node has the appropriate object class defined. In the Exchange Lightweight Directory Access Protocol (LDAP) Management Agent (MA), if the recipient's container had not been properly constructed, the object class may be:
objectClass
[1]Person
[2]zcAliasThing
[3]Top
The correct object class, however, for the recipient's container is:
objectClass
[1]zcLdapContainer
[2]zcAliasThing
[3]Top