Troubleshooting Web Folders (287402)
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows 2000
- Microsoft Internet Explorer 5.5 for Windows NT 4.0
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.5 for Windows 98
- Microsoft Internet Explorer 5.0 for Windows 98
This article was previously published under Q287402 IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry
SYMPTOMS When you work with Web folders, one of the following issues
may occur:
- If you attempt to create or open a Web folder in Web
Folders on a computer running Microsoft Windows 98, Microsoft Windows
Millennium Edition (Me), or if you attempt to create or open a Web folder in My Network Places on Microsoft Windows 2000, you receive the following error
message:
The folder you entered does not appear to be
valid. Please choose another. - If attempt to open an existing Web location by
double-clicking the Web folder name in the Open dialog box of a Microsoft Office 2000 program, you receive one of
the following error messages:
The current operation
cannot be completed because an unexpected error has occurred. -or-
The folder "http://website"
isn't accessible. The folder may be located on an unavailable volume or
protected with a password. NOTE: Although these error messages can indicate a problem with Web
folders, they can also indicate a problem with Web server configuration,
network connectivity, server extensions, and permissions. The
following issues may also occur:
- No Web folders are visible in the Open File dialog box of an Office 2000 program.
- When you attempt to create a new Web folder, the Web Folder
Wizard finishes without errors but the Web folder is not created.
CAUSE There may be a problem with Web Folders on the client that
prevents connecting to any Web server, including a Web server on the local
machine. RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk. NOTE: The steps below should be completed in order, and you need to
test Web Folders functionality after each step. Proceed to the next step only
if the problem is not resolved.
- Perform the following steps on Office 2000 or any
stand-alone version of an Office 2000 product.
NOTE: Do not perform this step if you are using Microsoft Windows
2000, Microsoft Windows XP, Microsoft Office XP or Microsoft FrontPage 2002.
The folders that are renamed may not be replaced by running Detect and Repair.
These folders can only be restored with Microsoft Office 2000 or Microsoft
FrontPage 2000. If you receive an "access denied" error when you attempt to
rename any of the following folders, close any running programs or restart the
system in safe mode.
- Start Windows Explorer, and then rename the following
folders:
- "Drive:\Program
Files\Common Files\System\Ole db"
- "Drive:\Program
Files\Common Files\Microsoft Shared\Web Folders"
- "Drive:\Program
Files\Common Files\Microsoft Shared\Web Server Extensions"
- Reinstall or run Detect and Repair for
Office 2000 or the stand-alone product.
- Manually register the OLEDB files that are used with Web
folders. To do this, follow these steps:
- Open a command prompt.
- Type the following command, and then press ENTER:
cd "Drive:\Program Files\Common Files\System\Ole DB"
where Drive is the letter of the
drive. - Type the following command, and then press the ENTER
key:
- Click OK when the RegSvr32 DLLRegisterServer succeeded
message appears.
- Type the following command, and then press the ENTER
key:
- Click OK when the RegSvr32 DLLRegisterServer succeeded
message appears.
- Type the following command and press the ENTER key:
- Click OK when the RegSvr32 DLLRegisterServer succeeded
message appears.
- Close the command prompt.
- Start Registry Editor. Export the following registry key,
and then delete it:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BDEADF00-C265-11D0-BCED-00A0C90AB50F}
NOTE: This key is also used to remove the Web Folders icon from the
desktop.
For additional
information, click the article number below to view the article in the
Microsoft Knowledge Base: 195851 How to Install and Use Web Folders in Internet Explorer 5
For additional information about
how to back up the registry in Windows 98, click the article number below to
view the article in the Microsoft Knowledge Base: 256419 How to Back Up the Registry in Windows 98
After the key has been deleted, run Detect and
Repair on Office 2000 or one of the stand-alone Office products
installed. - Update or reinstall the latest version of the Microsoft
Data Access Components (MDAC).
Before you update or reinstall MDAC,
run the Component Checker from the following Microsoft Web site to determine
your current version of MDAC: After you determine which version of MDAC you have, install each
version in increments until you have installed the latest version. For example,
if you have MDAC 2.1, you will need to install MDAC 2.5 before you install MDAC
2.6.
To download MDAC, visit the following Microsoft Web site: - Verify that the MSDAIPP folder exists and that it is not
set to Read-Only.
- On Microsoft Windows 95, Microsoft Windows 98, and
Microsoft Windows Millennium Edition (Me), the MSDAIPP folder is located at:
Drive:\Windows\Application Data\Microsoft\MSDAIPP
- On Microsoft Windows NT 4.0 the MSDAIPP folder is
located at:
%WINDIR%\Profiles\username\Application Data\Microsoft\MSDAIPP
- On Microsoft Windows 2000 the MSDAIPP folder is located
at:
%HOMEDRIVE%\Documents and Settings\username\Application Data\Microsoft\MSDAIPP
If the MSDAIPP folder is missing or Read-only, or if the
%WINDIR%\Nethood folder is set to Read-only, you may receive the following
error message: The Folder <HTTP Address> is no
longer available.
If the MSDAIPP Folder does not exist, create
the folder at the appropriate location depending on the operating system that
is in use. If the folder is set to Read-only, remove the Read-only attribute
from that folder.
For additional information, please see the
following Microsoft Knowledge Base Article:
269681 Unable to Add a Web Folder to the My Network Places Folder
- On Windows 2000 and Windows XP, use the Web Folders Repair utility (webfldrs.msi):
- Start Windows Explorer.
- On the main drive, navigate to WINNT\System32.
- On the Tools menu, click Folder Options.
- In the Folders Options dialog box, click the View tab.
- Click to select the Show Hidden Files check box, and then click OK.
- Locate the webfldrs.msi file, and then
double-click it.
- Click Reinstall.
- Restart the computer after installation has
completed
- Use the wecctlflags key in the registry to "disconnect" Microsoft Internet Explorer
and force Microsoft Office products to use their internal networking stack. For
more information, see the following Microsoft Knowledge Base
articles:
250376 FP2000: FrontPage Repeatedly Prompts for User Name and Password When You Open a Web
219081 FP2000: Listing Web Information in FrontPage or Web Folders Is Slower Against Older Server Extensions
- If icons on the desktop do not have an arrow indicating
that they are shortcuts, follow the steps in the following Microsoft Knowledge
Base article:
252617 Unable to Create a New Web Folder
- If you are running Internet Explorer version 4.x or
earlier, upgrade to Internet Explorer 5.x or later. In the installation
options, choose a Custom Installation and click to select Web Folders. For more information, see the following Microsoft Knowledge Base
article:
195851 How to Install and Use Web Folders in Internet Explorer 5
- If you are already using Internet Explorer 5.x on an
operating system where Internet Explorer 5.x is not part of the operating
system (such as Windows 95, Windows 98, or Windows NT 4.0), run Add/Remove for
Internet Explorer 5.x and select Web Folders in the installation options. For more information, see the
following Microsoft Knowledge Base article:
195851 How to Install and Use Web Folders in Internet Explorer 5
- If Active Desktop is not installed, see the following
Microsoft Knowledge Base article:
235402 OFF2000: Some Office 2000 Features Are Lost When Windows Desktop Update Is Not Installed
- Install a Web Server and the Server Extensions on your
local computer. For more information, see the following Microsoft Knowledge
Base articles:
295596 Error Message When You Install a Web Component That Uses Microsoft FrontPage Server Extension
205696 FPSE: How to Install FrontPage 2000 Server Extensions for Internet Information Server
- Disable any proxy settings in Internet Explorer. If a proxy
is being used and you cannot open a page in a Web folder by clicking the Edit button in Internet Explorer, add the address to the list of
addresses not to use with a proxy, and then test opening the Web by clicking
the Edit button in Internet Explorer. For more information about
configuring Proxy Server settings in Internet Explorer, see the following
Microsoft Knowledge Base article:
135982 How to Configure Internet Explorer to Use a Proxy Server
- Use an IP address to open the Web server, or use a
Domain/NetBIOS name to access the Web server. For more information, see the
following Microsoft Knowledge Base article:
240951 FP2000: How to Open a Web Using HTTP
- Upgrade to Office 2000 SR1a and the Office Server
Extensions SR1.1. For more information, see the following Microsoft Knowledge
Base article:
261933 What Is the SR-1a Update?
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
REFERENCES For additional information about Web Folders errors, see
the following Microsoft Knowledge Base article:
220930 Problems Connecting to a Web Server as a Web Folder
For information about determining if there is an
issue using FrontPage 2000 and Web Folders, see the following Microsoft
Knowledge Base article:
287399 Cannot Open Webs or Create Web Folders
Modification Type: | Minor | Last Reviewed: | 1/25/2006 |
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Keywords: | kbenv kbprb kbtshoot KB287402 |
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