Cannot Publish a Printer to Active Directory from a Cluster in a Child Domain (286254)

SYMPTOMS

If you have a cluster in a child domain and the Cluster Service account exists in the parent domain, you cannot publish to Active Directory a printer that is shared on the cluster virtual node. The following event will be posted to the System event log:

Event ID 38
Source: Print
PrintQueue printer CN name was successfully deleted from container LDAP://container

CAUSE

When the client uses the domain controller to decipher the GUID of the Cluster Service account, it does not specify the global catalog server in particular. Instead, the closest domain controller is used. If the cluster is in the parent domain, it is likely that the global catalog server will be the domain controller that is contacted. In a child domain, this is usually not the case. In this scenario, only the global catalog server is guaranteed to know how to decipher the GUID, so the printer is not published.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version        Size     File name
   --------------------------------------------------------
   2/21/2001   03:40p  5.0.2195.3287  246,032  Localspl.dll

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base: