XIMS: SMTP May Generate Multiple Reply Messages After Enabling Autoreply in MCIS (286206)


The information in this article applies to:

  • Microsoft Commercial Internet System 2.0
  • Microsoft Commercial Internet System 2.5
This article was previously published under Q286206

SYMPTOMS

If a user sends mail to a Microsoft Commercial Internet System (MCIS) user who has enabled the auto-reply function, the user may receive multiple autoreply messages.

CAUSE

This problem occurs because autoreply is implemented by the SMTP event sink. When a message arrives, the SMTP service triggers the event sink first before the service dispatches the message to the user's mailbox. If the mailbox is locked, the dispatch process does not work.

The SMTP service retries the dispatch process, which triggers the event sink during each retry. Several conditions can cause a locked mailbox, for example, a slow POP3 connection or a message stuck in the queue.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Commercial Internet System service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time   Version       Size    File name     Platform  
   -----------------------------------------------------------------
   01/26/2001  05:47p  5.5.1877.68  33,552   Autorply.dll    x86     
   01/26/2001  05:47p  5.5.1877.68 475,408   Smtpsvc.dll     x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbfix kbQFE KB286206
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