Ergonomic USB Keyboard Does Not Work on Toshiba Portege 7020CDT After Upgrade to Windows XP (286101)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q286101

SYMPTOMS

After you upgrade your Toshiba Portege 7020CDT portable computer to Windows XP, you may not be able to log on by using your Microsoft Universal Serial Bus (USB) ergonomic keyboard.

CAUSE

This behavior can occur if the computer has an Advanced Configuration and Power Interface (ACPI) basic input/output system (BIOS) version 7.60 and the USB Legacy Emulation option in the BIOS is set to Disabled.

RESOLUTION

To resolve this behavior, contact Toshiba to obtain version 8.0 of the BIOS.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Toshiba Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kbenv kbHardware kbprb KB286101
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