Cannot Resume Computer with DMA Enabled on Multiple Hard Disks (283801)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q283801
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When a Windows Millennium Edition-based computer with two Ultra Direct Memory Access (UDMA) drives resumes from an S3 "Deep Sleep" state, it may stop responding (hang) and display a black screen. Also, if this problem occurs several times, the S3 Deep Sleep state may be disabled on your computer.

CAUSE

This problem can occur if your computer is unable to obtain access to the paging device (the UDMA drive) because it was locked.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time    Version    Size    File name
   ------------------------------------------------
   12/21/2000  06:20p  4.90.3002  80,147  Ios.vxd

WORKAROUND

To work around this problem, use either of the following methods:

Disable DMA on One of the UDMA Drives

You can disable DMA on one of the UDMA drives to work around this problem, however, this may not be desirable as it can have adverse effects on read and write throughput to the drive. Note that if you choose to disable DMA on one of the UDMA drives, Microsoft recommends that you disable DMA on the least-used drive. To disable DMA on one of the UDMA drives:
  1. Click Start, point to Settings, click Control Panel, and then double-click System.
  2. On the Device Manager tab, double-click the Disk drives branch to expand it, and then double-click the hard disk you want to view.
  3. On the Settings tab, click to clear the DMA check box, click OK, click OK, and then restart your computer.

Use the Msconfig.exe Tool to Disable the S3 Deep Sleep State

To disable the S3 Deep Sleep state:
  1. Click Start, click Run, type msconfig, and then press ENTER.
  2. Click the Advanced tab, and then click to clear the Enable Deep Sleep check box.
  3. Click OK, and then restart your computer. Note that you can enable the the S3 Deep Sleep state by repeating these steps, and clicking to select the Enable Deep Sleep check box in step 2.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Ultra DMA, click the article number below to view the article in the Microsoft Knowledge Base:

232545 Description of Ultra DMA

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbHardware kbQFE KB283801
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