Error Message: "Unable to generate a new key request" When Trying to Create a New Key Request with Key Manager (282968)

The information in this article applies to:

Microsoft Internet Information Server 4.0

This article was previously published under Q282968

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx

SYMPTOMS

When you attempt to create a new key request by using Key Manager, you may receive the following error message:

Unable to generate a new key request

CAUSE

One or more of the fields of the key request may contain an invalid character, such as a comma (,), a single quotation mark ('), or a quotation mark (").

RESOLUTION

Use only the letters A-Z and the numbers 0-9 as characters in the fields of the request. You may use periods (.) in the common name to specify a fully qualified domain name (FQDN).

MORE INFORMATION

Service Packs earlier than Service Pack 6 allow you to enter invalid characters in the fields of the request. In Service Pack 6 and later, Key Manager prevents you from entering invalid characters.

For an illustrated, step-by-step guide that describes how to install certificates, see the following Web site:

http://www.thawte.com/certs/server/keygen/iis4.html

Modification Type:	Minor	Last Reviewed:	6/23/2005
Keywords:	kbpending kbprb KB282968