Computer Stops Responding When You Install Windows XP on a Computer with an i815 Chip Set Motherboard (282195)

SYMPTOMS

When you attempt to install Microsoft Windows XP on a computer that is based on the Intel i815 chip set and has a universal serial bus (USB) keyboard and mouse attached, you may experience the following behavior:

The computer may stop responding (hang) during Setup.
The computer may stop responding during startup after you finish installing Windows XP.

CAUSE

This behavior can occur if Legacy USB support is enabled in your computer's BIOS. This option does not need to be used on Windows XP-based computers.

RESOLUTION

The following resolution is specific to computers that have a USB mouse and keyboard attached and a motherboard with an i815 chip set. However, note that there are other potential reasons for a computer to exhibit the same symptoms.

Clear the Legacy USB support option in your computer's BIOS.

Refer to your computer manufacturer's documentation for more information regarding the location of this setting in your BIOS.
If the Legacy USB support option is not selected or available to you, work around this issue by temporarily using a PS/2 mouse and keyboard instead of USB-based devices until the BIOS setting can be modified.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.